Privacy Policy

This policy explains how TravelPassly ("we" or "our") handles personal information when you use travelpassly.com and our travel document assistance services. Because we submit applications to foreign authorities on your behalf, your data may be transferred across borders as part of the service.

• Contact and identity data: name, email, phone, nationality, date of birth.
• Document data: passport number, issue/expiry dates, and uploaded passport or photo files required by authorities.
• Travel details: destination, dates, accommodation, flight or itinerary information.
• Payment data: payments are processed by our providers; we receive limited details (e.g., last 4 digits, transaction ID) for records and refunds.
• Technical data: IP address, device/browser information, and site interactions to prevent fraud and improve performance.
• Cookies and similar tech: we use them to maintain session state, remember preferences, and analyze usage. You can manage cookies in your browser, but some features may rely on them.

We do not knowingly offer services directly to children. If you submit a minor's data, you confirm you are the parent or legal guardian.

• Provide the service: prepare and submit forms to the correct authority and keep you updated.
• Customer support: answer questions, request missing details, and share application status.
• Payments and fraud prevention: process transactions, handle refunds, and detect abuse or chargebacks.
• Legal and compliance: meet recordkeeping, tax, and security obligations.
• Service improvement and analytics: understand usage patterns to enhance reliability and user experience.

We rely on different legal bases depending on the context: (a) contract performance to provide the travel document assistance you request; (b) consent when you share certain optional data or allow cookies/marketing where applicable; (c) legal obligations for bookkeeping or compliance; and (d) our legitimate interests in securing the service, preventing fraud, improving usability, and defending against claims.

We do not sell your data. We may share information as follows:

• Government authorities: we submit required details (including passport information) to embassies, consulates, or official portals for your destination.
• Service providers: vetted vendors for hosting, cloud storage, email delivery, customer support tools, analytics, and payment processing.
• Business transactions: if we undergo a merger, acquisition, or asset transfer, data may be part of that transaction.
• Legal and safety: to comply with laws, enforce our terms, or protect rights, property, and users.

When you follow links to third-party or government sites, their privacy practices apply.

We use safeguards such as encryption in transit (SSL), access controls, and monitoring to reduce unauthorized access, loss, or disclosure. No method is fully secure; data sent to external government or third-party systems is subject to their protections.

• Access and correction: request a copy of your data or fix inaccuracies.
• Deletion and restriction: ask us to delete or limit processing, subject to legal retention needs.
• Portability and objection: request a portable copy or object to certain processing (e.g., based on legitimate interests).
• Consent: withdraw consent where processing relies on it (for example, optional cookies).

California residents: we do not sell personal information. To exercise rights, contact us; we will verify your request as required.

We keep personal data only as long as needed for the purposes above and to meet legal requirements.

• Service fulfillment: retain while your application is prepared, submitted, and supported.
• Disputes and fraud defense: retain transaction records, submission logs, and communications for up to 18 months to handle chargebacks or claims.
• Tax and accounting: retain invoicing and payment records for up to 7 years or as required by law.

If you request deletion, we will remove non-required data and keep only what is necessary for legal, security, or transactional reasons.

To exercise your rights or ask privacy questions, contact us:

• Email: support@travelpassly.com
• Contact form: Contact us
• Mail: TRAVELPASS GROUP LLC, 1209 Mountain Road Pl NE Ste N, Albuquerque, NM 87110, USA

We aim to respond within a reasonable timeframe based on inquiry volume.

• Company Name: TRAVELPASS GROUP LLC
• Address: 1209 Mountain Road Pl NE Ste N, Albuquerque, NM 87110, USA
• EIN: 37-2218109
• Email: support@travelpassly.com